In 2010–11, the Australian Capital Territory (ACT) Ombudsman’s office investigated two complaints about delays in finalising applications for financial assistance under the Victims of Crime (Financial Assistance) Act 1983 (Victims of Crime (Financial Assistance) Act). The investigations revealed that the administrative arrangements in place for progressing and finalising applications were inadequate. Under the arrangements, excessive and unreasonable delays are likely to occur, especially for applicants who have no legal representation.