%T Customers first: service, safety, choice %A Allen Fels %I Government of Victoria %D 2012 %K Taxi licence holders, %K Taxis, %K Competition, %K Public transport, %K Transport infrastructure %U https://apo.org.au/node/29654 %X This draft report sets out a detailed examination of the taxi and hire car industry and proposes 145 draft recommendations that aim to improve and increase supply, restore trust and boost demand. %9 Draft report