TY - Draft report AU - Allen Fels PY - 2012 T1 - Customers first: service, safety, choice PB - Government of Victoria DO - https://doi.org/APO-29654 UR - https://apo.org.au/node/29654 AB - This draft report sets out a detailed examination of the taxi and hire car industry and proposes 145 draft recommendations that aim to improve and increase supply, restore trust and boost demand. ER -