This Code is a revision of the registered Telecommunications Consumer Protections (TCP) Industry Code (C628:2007).
The Code is to replace the C628:2007 Telecommunications Consumer Protections (TCP) Industry Code published by Communications Alliance in September 2007. The Telecommunications Act 1997 (Cth) (the Act) encourages self-regulatory processes.
Communications Alliance has been at the forefront of these processes and has worked closely with suppliers, regulators, the Telecommunications Industry Ombudsman (TIO) and consumer groups to develop industry codes of practice that promote the efficiency and growth of the telecommunications sector and provide appropriate protections for residential and small business consumers of telecommunications services in Australia.
Full explanatory statement (36)