Like other professions that wish to remain competitive, the quantity surveying profession (QSP) will always find ways to improve its output and systems. Despite the QSPs progress in process innovation, the profession still faces some challenges and is overwhelmed by expectations that must be addressed to improve service. The purpose of this study is to identify the expectations and challenges of quantity surveyors and the QSP.
Using an in-depth literature review and quantitative research approach, questionnaires were developed and administered to innovative quantity surveying (QS) firms in Ghana. After validating variables and checking the reliability of the scale, data analysis was carried out using descriptive statistics, cross-tabulation, and a relative importance index (RII).
Findings showed that the quantity surveyors expect elimination of corruption from the industry and a high standard of transparency and accountability. The surveyors also desired enhance their skills to remain competitive and be more entrepreneurial and proactive. This study creates awareness for top managers and leaders in QS firms to identify and adopt innovative solutions to address the challenges of the industry and the expectations of individual quantity surveyors. Managing the expectations of quantity surveyors and the challenges of the QSP would help the QS industry remain competitive and lucrative.
This paper makes an original contribution to the field by describing the challenges the QSP faces in the construction industry and providing theoretical views on the expectations of innovators.