Policy report

Learning from lockdown: 12 steps to eliminate digital exclusion

COVID-19 Digital divide Digital inclusion Disease management United Kingdom

Since the outbreak of COVID-19 the scale of digital exclusion in the United Kingdom has been exposed and exacerbated beyond previous understanding. While new initiatives have been rapidly and successfully delivered, substantially accelerating progress, there is still much more to be done to ensure no one in the UK is left digitally excluded.

This report is a response to this challenge, setting out a series of 12 recommendations calling for ambitious action from policy makers, practitioners, academics and industry to tackle this issue. The recommendations build on our work on digital inclusion over the past decade, and particularly draw on learning and reflections from the coronavirus outbreak and lockdown period.

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