%T Seeking straight answers: consumer decision-making in telecommunications %I Australian Communications Consumer Action Network %D 2011 %K Information technology, %K Information technology %U https://apo.org.au/node/31033 %X This Australian Communications Consumer Action Network (ACCAN) and Deakin University report helps to increase the understanding of consumer decision-making in telecommunications, which can help us to determine what steps to take to facilitate better outcomes for consumers. %9 Report