Effective health communication during the pandemic has been particularly challenging for people from culturally and linguistically diverse backgrounds who live in Melbourne’s west. In Australia, the communication response has lacked clarity, coherence and coordination. This has impacted on people’s ability to access, understand and apply health information and advice.
To assist in future planning and recovery efforts in the region, HealthWest Partnership engaged Trezona Consulting Group to undertake a review of available literature to identify the elements of an effective health communication system. This review draws upon literature from COVID-19 and other pandemic or emergency responses. The report provides detailed recommendations for regions, governments and local implementers, including considerations for engagement with culturally and linguistically diverse communities.