%T Managing aged care complaints




%I Australian National Audit Office
%D 2012

%K Social isolation, %K Ageing, %K Aged care



%U https://apo.org.au/node/31927

%X This audit assessed the Department of Health and  Ageing's implementation and ongoing management of the Aged Care  Complaints Scheme and the effectiveness of their complaint management  systems in supporting service delivery and regulatory outcomes.
%9 Report