TY  - Report





PY  - 2012
T1  - Managing aged care complaints
PB  - Australian National Audit Office


DO  - https://doi.org/APO-31927
UR  - https://apo.org.au/node/31927

AB  - This audit assessed the Department of Health and  Ageing's implementation and ongoing management of the Aged Care  Complaints Scheme and the effectiveness of their complaint management  systems in supporting service delivery and regulatory outcomes.
ER  -