TY - Report PY - 2012 T1 - Are you being served? Towards more responsive public services PB - Adelaide Thinkers in Residence DO - https://doi.org/APO-32504 UR - https://apo.org.au/node/32504 AB -   The delivery of effective and efficient public services is the hallmark of good government, yet as private sector standards rise there needs to be an equivalent increase in the quality of public service and increasing confidence and respect between the public service and the public. ER -