An intercultural approach to the provision of social housing for indigenous people living in urban areas would maximise opportunities to strengthen partnerships and work with indigenous organisations. This approach has the potential to deliver more diverse housing choices and adapt services to local cultural norms.
• Adopting an intercultural approach requires more flexible, adaptive and accountable policy and service responses that acknowledge the cultural norms and circumstances of Indigenous clients.
• Fostering close working relationships between Indigenous agencies/networks and the mainstream service system offers great potential to improve services at the local level. Engaging Indigenous organisations in policy-making and planning processes at an institutional level would support this.
• Indigenous employment strategies to attract, train and retain Indigenous housing workers remain important. Non- Indigenous housing workers also need training to further develop their skills and understanding of how best to support Indigenous clients.
• Tenancy management, allocation and rent setting policies need to beculturally responsive.
• Specific planning, resource allocation and accountability frameworks designed to promote better outcomes for Indigenous clients in urban areas are required at the institutional level.
This bulletin is based on research conducted by Associate Professor Vivienne Milligan, Dr Hazel Easthope, Dr Edgar Liu and Professor Susan Green from the AHURI UNSW-UWS Research Centre and
Ms Rhonda Phillips and Professor Paul Memmott from the AHURI Queensland Research Centre.