%T Small business telecommunications service use and experience
%A Shara Evans



%I Australian Communications Consumer Action Network
%D 2013

%K Business, %K Information technology, %K Information technology



%U https://apo.org.au/node/32751

%X New research by Market Clarity has found nearly 29% of small  businesses  owners are suffering the same customer service and  complaint-handling  problems experienced by general consumers, even  though the vast majority  are paying for business-grade services.
The  study, Small Business Telecommunications Service Use and Experience,  demonstrates that small businesses are readily embracing the digital  economy, with 92% of the 260 respondents using 3-5 distinct  telecommunications service types (fixed voice, fixed broadband, VoIP,  mobile voice, mobile broadband and EFTPOS).
%9 Report