TY  - Report

AU  - Shara Evans



PY  - 2013
T1  - Small business telecommunications service use and experience
PB  - Australian Communications Consumer Action Network


DO  - https://doi.org/APO-32751
UR  - https://apo.org.au/node/32751

AB  - New research by Market Clarity has found nearly 29% of small  businesses  owners are suffering the same customer service and  complaint-handling  problems experienced by general consumers, even  though the vast majority  are paying for business-grade services.
The  study, Small Business Telecommunications Service Use and Experience,  demonstrates that small businesses are readily embracing the digital  economy, with 92% of the 260 respondents using 3-5 distinct  telecommunications service types (fixed voice, fixed broadband, VoIP,  mobile voice, mobile broadband and EFTPOS).
ER  -