The ACMA Communications report 2011–12 fulfils the ACMA’s statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Broadband, Communications and the Digital Economy on significant matters relating to the performance of carriers and carriage service providers (CSPs) with particular reference to consumer satisfaction, consumer benefits and quality of service.

The report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee, the provision of emergency call services and compliance with codes and standards. Reflecting the establishment of the ACMA as a converged communications and media regulator, the broadcasting industry’s performance in meeting regulatory obligations has also been incorporated.

The report discusses key developments in broadcasting, internet, radiocommunications and telecommunications industries and continues to examine Australians growing use of digital communications and media to participate in the digital economy. This year’s report also includes material on developments relating to key digital economy infrastructure such as the rollout of the National Broadband Network and 4G mobile networks. Latest ACMA research relating to consumer benefits from participation in the digital economy is also presented.

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