%T Usability and user experience %A Stuart Church %I Jisc %D 2013 %K Information technology %U https://apo.org.au/node/33878 %X This report discusses the importance in an understanding of usability and user experience for universities and colleges, considering the huge competitive advantage well designed technology products provide. Universities and colleges are becoming increasingly aware of the huge competitive advantage offered by desirable and well-designed technology products, such as websites, smartphone apps, e-learning materials and internal data management systems. An understanding of usability, user experience and user-centred design are key to achieving this success. %9 Report