%T Putting citizens first: engagement in policy and service delivery for the 21st century
%A Evert A. Lindquist
%A Sam Vincent
%A John Wanna

%I ANU Press
%D 2013

%K Public sector, %K Information technology, %K E-government, %K Open government, %K Public service



%U https://apo.org.au/node/35288

%X This book explores the ways in which  governments are putting citizens first in their policy-making  endeavours. Making citizens the focus of policy interventions and  involving them in the delivery and design is for many governments a  normative ideal; it is a worthy objective and sounds easy to achieve.  But the reality is that putting citizens at the centre of policy-making  is hard and confronting. Are governments really serious in their  ambitions to put citizens first? Are they prepared for the challenges  and demands such an approach will demand?
%9 Book