Service sector reform: a roadmap for community and human services reform

Community development Policy Australia Victoria

This paper examines strategies to improve the way that government and community services work together to address the needs of vulnerable community members.


In late 2012 I was appointed to lead the Service Sector Reform project. The goal was to explore how government and non-government service providers can work together to improve outcomes for Victorians. I was asked to lead a process that engaged all stakeholders in a discussion about community and human services and in particular, to examine how support for Victoria’s most vulnerable people could be delivered in a more integrated way.

An intensive five-month consultation process took place between February and July 2013. During this period my project principal, Dr Bronte Adams, and I listened to the views of people in the community sector, public administration and the private sector. Consultation included public forums, individual meetings, focus groups and a submission process. We talked to ministers and departmental secretaries as well as frontline staff, case managers and community workers. We also heard from service users.

This report is a summarised account of many hours of discussions and more than a hundred submissions. The report represents my findings, although it is clear it also seeks to capture the voice of the community.

Publication Details