JusticeNet is an independent not-for-profit organisation that brokers pro bono legal assistance for low-income and disadvantaged South Australians and community organisations, predominantly for civil law matters. In September 2013, JusticeNet commenced a pilot Self- Representation Service, providing legal advice and discrete task assistance to eligible ‘litigants-in-person’ in the civil jurisdiction of the Supreme Court of South Australia.
The overall aim of the Service is to improve access to justice for disadvantaged litigants-in- person in the civil jurisdiction of the Supreme Court, while discouraging the commencement or continuation of unnecessary proceedings and encouraging the resolution of disputes through alternative means.
The Office of Crime Statistics and Research at the South Australian Attorney-General’s Department was contracted by JusticeNet to conduct an evaluation of the 12-month pilot project.
A mixed-methods approach was used to conduct a process and outcome evaluation.