In its April 2008 Review of Australia's Consumer Policy Framework, the Productivity Commission identified problems with the coverage of the various schemes for handling consumer complaints about communications services. It raised a number of longer-term possibilities, including 'a single consumer entry point for communications services complaints', or an 'umbrella arrangement encompassing all individual dispute resolution services in this area'. Drawing on a study of future broadcasting consumers for the newly-established Australian Communications Consumer Action Network, ACCAN, this paper explores the issues that might be addressed by such a 'one-stop shop'.