Organisation

Telecommunications Industry Ombudsman

Acronym
TIO

Recently added resources

Annual Report

16 Oct 2018
5

The number of complaints about telecommunications services in Australia decreased in the latter part of the reporting period, following an upwards trend partially caused by the rollout of the NBN.

Report

4 Dec 2017
16

The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.

Annual Report

18 Oct 2017
57

The past year has seen a significant increase in the number of complaints, after five years of decline. The Ombudsman has responded to this with an increase in staff numbers and changes to the structure of the organisation.

Annual Report

17 Nov 2016
55

The Telecommunications Industry Ombudsman (TIO) finds itself in a telecommunications landscape that is going through significant change, with new converging technologies and the roll out of major infrastructure. Investments in mobile infrastructure have greatly reduced the number of complaints about mobile services. At the same...

Annual Report

14 Oct 2015
6

This year, the TIO handled 124,417new complaints and 44,365 enquiries from Australian telco consumers, positioning our service once again as the busiest Ombudsman in the country.

Items authored 9

Items published/produced 10

Items by affiliated authors