This report highlights the challenges faced by people across a broad range of demographics and the barriers they encounter when dealing with government services online. It highlights that ‘digital' is not always best and that retaining ‘human’ services is a critical part of ensuring that...

This Citizens Advice Bureau (CAB) report paints a disturbing picture of vulnerable children, families and individuals who are being left without the safety net of somewhere warm and safe to sleep for the night, sometimes after having asked for help from a government agency. CAB...