Citizens Advice Bureau


Face to face with digital exclusion

This report highlights the challenges faced by people across a broad range of demographics and the barriers they encounter when dealing with government services online. It highlights that ‘digital' is not always best and that retaining ‘human’ services is a critical part of ensuring that...

Spotlight on CAB clients needing emergency accommodation

This Citizens Advice Bureau (CAB) report paints a disturbing picture of vulnerable children, families and individuals who are being left without the safety net of somewhere warm and safe to sleep for the night, sometimes after having asked for help from a government agency. CAB...