Organisation

Consumer Action Law Centre

Report

Regulator watch: the enforcement performance of Australia’s consumer protection regulators (2nd Edition)

Following the first edition of Regulator Watch in 2013, this edition compares the enforcement activities of key regulators, to assess how their performance has improved and renews calls for greater enforcement activity and more consistent, accessible and transparent reporting.
Report

Energy assistance report: tracking how Victoria's changing energy policies are impacting households in the state

This report provides insights on the impact of regulation and policy reform implemented by the Victorian government in relation to energy issues reported by callers to Consumer Action’s National Debt Helpline.
Report

Sunny side up: strengthening the consumer protection regime for solar panels in Victoria

The rapid growth of the solar industry, the number of players entering and exiting the industry, government financial incentives, the complexity of the technology being sold along with regulatory gaps are creating an environment in which consumer harm can thrive.
Submission

Consumer Action Law Centre submission to the Productivity Commission Access to Justice Arrangements inquiry

Consumer Action supports the scope of the inquiry as identified by the Commission in the Issues Paper—that is, it should focus on the civil dispute resolution system, and particularly how to constrain costs and promote access to justice and equality before the law. We submit...