This report documents Consumer Action's experience representing the interests of consumers at the Australian Competition Tribunal, reflecting upon the impact of their involvement and how to ensure stronger consumer protections are in place within the NET industry.

Following the first edition of Regulator Watch in 2013, this edition compares the enforcement activities of key regulators, to assess how their performance has improved and renews calls for greater enforcement activity and more consistent, accessible and transparent reporting.

This report provides insights on the impact of regulation and policy reform implemented by the Victorian government in relation to energy issues reported by callers to Consumer Action’s National Debt Helpline.

The rapid growth of the solar industry, the number of players entering and exiting the industry, government financial incentives, the complexity of the technology being sold along with regulatory gaps are creating an environment in which consumer harm can thrive.

Presents the outcomes of a forum of resident advocacy groups, universities, industry, ombudsman schemes, government agencies and regulators on the future of retirement housing regulation in Victoria.