Ryan Sengara


Future consumer: emerging consumer issues in telecommunications and convergent communications and media

This report brings together consumer-focused case studies across telecommunications and mobiles, the Internet, affordability and broadcasting. This collection of fundamental consumer issues and policy analyses sketches out the field of play for consumer advocacy moving forwards. • In the Telecommunications and Mobile area – perhaps...

Expectations and experiences with voice over internet protocol

With the rising popularity of voice over internet protocol (VoIP) in Australia, there has been intense discussion of appropriate regulation. But there is little research available on the residential VoIP market. This report, based on an online survey of VoIP users, concludes that extra regulatory...