Merrilyn Walton

Literature review

Evidence check: patient experiences in Australian hospitals

This Evidence Check review examined factors relating to positive and negative experiences of patients in Australian hospitals. It drew on qualitative studies of patient reported experiences and found that small changes to health system operations and resourcing, and the way professionals engage with patients, could...
Journal article

Health complaint commissions in Australia: time for a national approach to data collection

This report shows that a national approach to the different ways Australian state and territory health entities handle complaints data would respond better to patients’ concerns and assist policy development. Health complaint statistics are important for identifying problems and bringing about improvements to health care...