This report contributes to a growing body of work from OCLC to better understand research information management (RIM) practices, including their regional differences, as well as the growing interoperability imperative between siloed sources of data—both internal and external.

The COVID-19 pandemic has impacted libraries of all types around the world, requiring library leaders to respond to rapidly shifting community and institutional needs. This briefing synthesizes findings and recommendations within the context of work experiences, collections experiences and engagement experiences during the pandemic.