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49 results found

Report

Investigation into Victorian government school expulsions

This report finds that although there are comparatively few formal expulsions from Victorian government schools every year, for those students who are expelled, this is a significant punishment which can have a profound impact on their lives.
Report

Investigation into the management of maintenance claims against public housing tenants

The investigation received numerous submissions from current and former public housing tenants, along with advocacy groups, detailing their experiences of the Department of Health and Human Services' maintenance claims practices.
Report

Implementing OPCAT in Victoria: report and inspection of the Dame Phyllis Frost Centre

This investigation mapped places of detention in Victoria, how they are monitored, and what needs to change to implement OPCAT.
Report

Investigation of a matter referred from the Legislative Council on 25 November 2015

Trust in our politicians is declining, and risks diminishing further with allegations of misuse of public funds. This investigation argues that the reputation of the Victorian Parliament would be greatly enhanced if an independent agency was clearly empowered to deal with such matters.
Report

Enquiry into the provision of alcohol and drug rehabilitation services following contact with the criminal justice system

This report confirms that access to rehabilitation services remains the dominant concern for prisoners and former prisoners struggling with addiction.
Report

Investigation into Maribyrnong City Council's internal review practices for disability parking infringements

This report concerns a complaint about Maribyrnong City Council’s unfair internal review processes when dealing with fines.
Report

Good practice guide to dealing with challenging behaviour: report and guide

This report introduces the Victorian Ombudsman’s new guide for public sector complaints handlers to use when dealing with challenging behaviour.
Report

Investigation into the administration of the Fairness Fund for taxi and hire car licence holders

Taxi and hire car licence holders were given the “bureaucratic run-around” when seeking payments from the Fairness Fund set up by the state government to provide them prompt financial assistance, the Victorian Ombudsman has found.
Report

Investigation into child sex offender Robert Whitehead’s involvement with Puffing Billy and other railway bodies

People in positions of authority at Puffing Billy and other Victorian railway groups protected the reputation of their organisations at the expense of children who were sexually abused, the Victorian Ombudsman has found.
Report

Complaints to the Ombudsman: resolving them early

This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.