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Guidelines on banning customers from entering Centrelink offices because of inappropriate behaviour are the subject of this report. The Ombudsman has received complaints over a number of years from customers whose face-to-face contact with Centrelink staff has been withdrawn because of their behaviour.
This report sets out to improve the Ombudsman’s handling of complaints about courts and tribunals; give courts and tribunals a clearer understanding of the Ombudsman’s role; improve public understanding of the role of the Ombudsman in relation to courts and tribunals; and improve understanding of...
In 2005 and 2006, the Australian Government referred to the Commonwealth Ombudsman the cases of 247 people who had been detained by the Department of Immigration and Citizenship (DIAC) and later released on the basis that they could not be detained any longer as an...