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This investigation mapped places of detention in Victoria, how they are monitored, and what needs to change to implement OPCAT.
This report revisits an issue the Ombudsman first examined five years ago – how local councils handle complaints from the public. It looks at how councils have changed their practices and what more can be done to ensure they continue to improve their approach.
This report outlines the key results and themes arising from our consultation with councillors, council staff and other stakeholders, including survey responses. It provides the underlying basis for good practice in complaint handling and further illuminates the reasoning behind the content of the Good Practice...
The Victorian Ombudsman was asked by the Victorian Parliament’s Legislative Assembly to investigate MPs’ knowledge of, and involvement in, fraudulent activity undertaken by former Liberal State Director, Damien Mantach, between 2010 and 2015. This report outlines the Ombudsman's findings.