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43This report revisits an issue the Ombudsman first examined five years ago – how local councils handle complaints from the public. It looks at how councils have changed their practices and what more can be done to ensure they continue to improve their approach.
Report
90The Victorian Ombudsman has found that State Trustees has failed some of the most vulnerable people in Victoria. The agency manages the finances of around 10,000 Victorians who are unable to look after their own affairs due to disability, illness or injury.
Report
17In 2018, the Ombudsman received 605 complaints about Fines Victoria. This report looks at the emerging themes from these complaints and the efforts of Fines Victoria to address them.
Report
15The former managing director of Goulburn Murray Water claimed - and the former chair approved - reimbursement to which he was not entitled for items including household furniture and alcohol, the Victorian Ombudsman has found.
Report
99This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.
Report
141The Victorian Ombudsman, Deborah Glass, has tabled this second biennial report on the implementation of her investigations’ recommendations. The report covers the 125 recommendations made to state and local government bodies between 1 April 2016 and 31 March 2018.
Report
187Trust in our politicians is declining, and risks diminishing further with allegations of misuse of public funds. This investigation argues that the reputation of the Victorian Parliament would be greatly enhanced if an independent agency was clearly empowered to deal with such matters.
Report
175This investigation mapped places of detention in Victoria, how they are monitored, and what needs to change to implement OPCAT.
Report
101This report looks at ways to help public authorities apologise for mistakes.
Many of the people who approach the Ombudsman are upset, not just about an authority’s mistake, but with the way the authority responded to their concerns. They want the authority to acknowledge...
Report
90Almost 25% of all jurisdictional approaches to the Victorian Ombudsman are about local government. Members of the public who complain to the office sometimes express concern that decisions are being made ‘behind closed doors’ or ‘in secret’, presenting this as evidence to support their concerns....