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› Report › Public Administration & Governance › Victoria › Victorian Ombudsman

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    Report

    Revisiting councils and complaints
    8 Oct 2019
    43
    Victorian Ombudsman
    Victorian Ombudsman

    This report revisits an issue the Ombudsman first examined five years ago – how local councils handle complaints from the public. It looks at how councils have changed their practices and what more can be done to ensure they continue to improve their approach.

    Report

    Investigation into State Trustees
    27 Jun 2019
    90
    Victorian Ombudsman
    Victorian Ombudsman

    The Victorian Ombudsman has found that State Trustees has failed some of the most vulnerable people in Victoria. The agency manages the finances of around 10,000 Victorians who are unable to look after their own affairs due to disability, illness or injury.

    Report

    Fines Victoria complaints
    17 Apr 2019
    17
    Victorian Ombudsman
    Victorian Ombudsman

    In 2018, the Ombudsman received 605 complaints about Fines Victoria. This report looks at the emerging themes from these complaints and the efforts of Fines Victoria to address them.

    Report

    Investigation into allegations of improper conduct by officers at Goulburn Murray Water
    3 Oct 2018
    15
    Victorian Ombudsman
    Victorian Ombudsman

    The former managing director of Goulburn Murray Water claimed - and the former chair approved - reimbursement to which he was not entitled for items including household furniture and alcohol, the Victorian Ombudsman has found.

    Report

    Complaints to the Ombudsman: resolving them early
    25 Jul 2018
    99
    Victorian Ombudsman
    Victorian Ombudsman

    This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.

    Report

    Ombudsman’s recommendations – second report
    4 Jul 2018
    141
    Victorian Ombudsman
    Victorian Ombudsman

    The Victorian Ombudsman, Deborah Glass, has tabled this second biennial report on the implementation of her investigations’ recommendations. The report covers the 125 recommendations made to state and local government bodies between 1 April 2016 and 31 March 2018.

    Report

    Investigation of a matter referred from the Legislative Council on 25 November 2015
    21 Mar 2018
    187
    Victorian Ombudsman
    Victorian Ombudsman

    Trust in our politicians is declining, and risks diminishing further with allegations of misuse of public funds. This investigation argues that the reputation of the Victorian Parliament would be greatly enhanced if an independent agency was clearly empowered to deal with such matters.

    Report

    Implementing OPCAT in Victoria: report and inspection of the Dame Phyllis Frost Centre
    30 Nov 2017
    175
    Victorian Ombudsman
    Victorian Ombudsman

    This investigation mapped places of detention in Victoria, how they are monitored, and what needs to change to implement OPCAT.

    Report

    Apologies
    11 Apr 2017
    101
    Victorian Ombudsman
    Victorian Ombudsman

    This report looks at ways to help public authorities apologise for mistakes.

    Many of the people who approach the Ombudsman are upset, not just about an authority’s mistake, but with the way the authority responded to their concerns. They want the authority to acknowledge...

    Report

    Investigation into the transparency of local government decision making
    15 Dec 2016
    90
    Victorian Ombudsman
    Victorian Ombudsman

    Almost 25% of all jurisdictional approaches to the Victorian Ombudsman are about local government. Members of the public who complain to the office sometimes express concern that decisions are being made ‘behind closed doors’ or ‘in secret’, presenting this as evidence to support their concerns....

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