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John Burgess, Lindy Henderson and Glenda Strachan compared women’s roles, expectations and experiences in two comparable, male-dominated industrial manufacturing companies. Good jobs and poor jobs existed in the same legislative and industrial framework and in the same local labour market. The differences are located in...
Rapid developments in the call centre industry have seen their evolution into contact centres providing both telephony and internet services to customers. Is this their ultimate form, ask Bernadine Cantrick-Brooks, Pamela Mathews and Zeenobiyah Naadiyah Hannif, or will they continue to evolve into something quite...