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In this speech the Chairman of Australian Communications and Media Authority announced a public inquiry into customer service in the telecommunications industry.
Chris Chapman spoke of how poor customer service is damaging the reputation of the industry. He told the meeting of Australia’s telecommunications...
This speech by ACMA Chairman Chris Chapman:
? provides a snapshot of Australians? participation in the emerging digital economy; ? touches on some of the challenges to that participation; and
? considers the collaborative, multi-layered approach that ACMA sees as necessary...
This speech by the authority's chair, Chris Chapman, to the Australian Telecommunications Summit 2006 includes observations about the communications convergence environment, an overview of ACMA's recent internal changes and their rationale, a survey of ACMA's activities in relation to telecommunications, and a discussion of emerging...