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In this study over 500 Centrelink recipients were surveyed to identify the importance of telecommunications and assess the issues associated with cost. A series of focus groups were also conducted. The research assessed the extent of the communications poverty premium for low-income consumers, including the...
ACCAN CEO, Teresa Corbin, presented at the CommsDay Summit 2016 in Sydney on 4 April which brought together teleco industry leaders and politicians from across the country to discuss topics including the NBN, fixed and wireless technologies and the market.
The speakers included Minister...
Digital inclusion ensures that no one is left behind as we move towards an increasingly digital future. For Social Inclusion Week 2015, we thought we'd outline why digital inclusion is vital for all Australians.
While many of us have smartphones and access to the...
This submission from the Australian Communications Consumer Action Network (ACCAN) is about steps to prevent online piracy using systems such as geoblocking.
This research into Australians' use of mobile applications explores user sentiment towards paying for features and services and data privacy in the app ecosystem.
Observation of overseas attention to issues of in-app information privacy and purchase issues suggested the potential for...
The Footscray Legal Community Centre (FCLC) together with ACCAN has released a report that documents the experiences of 16 new Australian migrants and finds that this already disadvantaged and highly vulnerable group are not being well served or protected in the communciations market. The report,...
The majority of the Aboriginal population in Victoria is aged 25 and under and among the highest users of mobile phones: actively engaging in social media and using digital technologies, especially mobile devices and the internet, to produce and tell their stories in ways determined...
The consumer IoT issues identified in this research report are derived from three broad consumer-focused use-cases: ‘smart’ homes and appliances (Connected Homes), wearables (activity trackers, smartwatches, implantable devices etc.) and health care (Connected Humans), and smart cities and smart cars (Connected Habitats).
Smartphone technology essentially allows us to carry a computer in our pocket, but what happens to all the data that is collected? The consumer implications raised in this report include security versus convenience; legal issues related to privacy and consent; examples of current uses of...