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NBN Co's CEO has launched a blistering attack on the telecommunications industry, blaming an "overcompetitive" market and "land grab environment" for the slow speeds experienced by consumers.
This year, the TIO handled 124,417new complaints and 44,365 enquiries from Australian telco consumers, positioning our service once again as the busiest Ombudsman in the country.
A consumer market hungry for data is driving competition and leading to better service offerings for Australians, according to two new reports.
Prepared annually by the Australian Competition and Consumer Commission (ACCC), the reports provide a snapshot of the fast paced and...
In July 2010, Coffs Harbour, Australia was announced as one of fourteen National Broadband Network (NBN) second release sites and in February 2013, a number of households and businesses in Coffs Harbour had infrastructure installed to enable them to access the NBN.
This article draws from recent work by the authors on high-speed broadband and Australia’s National Broadband Network (NBN) to critically engage with and extend theories of media ecologies. The argument of this paper is that the media ecology approach is a valuable framework for making...
Minister for Communications Media Release: The Government has today asked for industry and public submissions on a draft carrier licence condition for networks that supply superfast carriage services to residential customers.
Following the announcement by the Australian Competition and Consumer Commission (ACCC) on...
Overview: Since the early 2000s and the rapid rise of the Internet and broadband as platforms for the digital economy and online society, successive Australian Governments have grappled with the issue of how to achieve investment in next generation broadband networks capable of supporting...
About this plan
NBN Co’s Corporate Plan is an important tool to guide the organisation towards achieving the goals identified as being critical to its success in the context of a changing Strategic Direction and a new set of policies and objectives since...
This weekly report by NBN Co of network rollout progress reflects the Government’s requirements for greater transparency as set out in the Statement of Expectations to NBN Co. This shows rollout progress as of last Thursday 20 November 2014.
This paper explores the contexts and motivations that underpin the uptake of Australia’s National Broadband Network (NBN). The findings are drawn from a mixed-methods research study of households using surveys and interviews conducted in 2011 and 2012 in an early release site of the NBN...