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This year, 35,000 fewer consumers made new complaints to the TIO. This is a reduction of 18 per cent from the previous year, and you need to go back five years to find a period when fewer new complaints were made to the TIO. In...
This year, the TIO handled 124,417new complaints and 44,365 enquiries from Australian telco consumers, positioning our service once again as the busiest Ombudsman in the country.
This year was the busiest on record for the Telecommunications Industry Ombudsman, which received 197,682 new complaints, an increase of 17.8 per cent.
More than half of these complaints – 112,376 – were about mobile phone services.
This report presents the activities of...
A high proportion of complaints to the Telecommunications Industry Ombudsman feature simple issues related to customer service and complaint handling. New consumer survey results show the 60% of respondents indicated that they had spent more than 3 hours engaging with their provider to have a...
Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year. Complaints about mobile phones increased by nine per cent to 122,834 from 112,376 in 2010-11. Two out of three complaints made to the TIO were about mobile...
The Internet Society’s mission is the Internet for everyone. Today there are more than 3 billion people online, and mobile access to the Internet will be instrumental in bringing the next billion people online.
Mobile phone service, which is now available...
How do we build urban resilience through key areas of critical infrastructure such as mobile communications? Mobile digital communication networks, encompassing commercial mobile and public wi-fi platforms, are ubiquitous in Australian cities, and digital inclusion has emerged as a major theme in metropolitan-level strategic planning...
This report is published as part of OfCom's media literacy duties. It provides research that looks at media use, attitudes and understanding, and how these change over time, with a particular focus on those groups that tend not to participate digitally. The report covers TV,...
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Mobile technologies have the potential to revolutionize how populations interact with national health services.
1. Mobile technologies are becoming an important resource for health services delivery and public health due to their ease of use, broad reach and wide acceptance. According to a report...