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This report outlines the operations and performance of the Department of Communications and the Arts for the financial year ended 30 June 2017. It has been prepared in accordance with the provisions of section 46 of the Public Governance, Performance and Accountability Act 2013.
The Telecommunications Industry Ombudsman (TIO) finds itself in a telecommunications landscape that is going through significant change, with new converging technologies and the roll out of major infrastructure. Investments in mobile infrastructure have greatly reduced the number of complaints about mobile services. At the same...
Complaints about mobile faults including coverage, slow data speeds and call dropouts almost halved. Customer service and complaint handling concerns also reduced significantly.
These results suggest that an industry focus on infrastructure investment and customer experience, and recent co-regulatory initiatives to protect consumers, are...
This year, the TIO handled 124,417new complaints and 44,365 enquiries from Australian telco consumers, positioning our service once again as the busiest Ombudsman in the country.
Provides an overview of NBN’s corporate information, purpose and goal, and the Chairman and Chief Executive Officer’s message.
Provides comprehensive information on NBN’s strategic imperatives, operating model, performance, risk management and outlook as well as other information required under the Corporations Act 2001 for...
The number of complaints about telecommunications services in Australia decreased in the latter part of the reporting period, following an upwards trend partially caused by the rollout of the NBN.