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This year, the TIO handled 124,417new complaints and 44,365 enquiries from Australian telco consumers, positioning our service once again as the busiest Ombudsman in the country.
Examines spend management tools and alerts for post-paid mobile phone consumers, and their relationship with unexpectedly high bills.
This report details the results of research commissioned by the ACMA to examine spend management tools and alerts for post-paid mobile phone...
This paper discusses the Islamic State's success in using social media and other communications technologies to recruit fighters from Southeast Asia and Australia.
Southeast Asia has direct experience of returning extremists. Indonesian veterans of the Soviet invasion of Afghanistan laid the...
This report recommends the Federal Government introduce a data retention scheme, but also recommends several changes to the proposed legislation.
The Telecommunications (Interception and Access) Amendment (Data Retention) Bill 2014 was tabled in the Australian Parliament on 30 October 2014. The Bill immediately engendered criticism and controversy that continued through its passage through Parliamentary Committees and debates. Notwithstanding those criticisms and a number of critical...
The Committee has been asked to review the adequacy of telecommunications services in regional Australia. The evidence presented to the Committee was compelling that telecommunications has and will continue to shape the lives and improve the economic opportunities of people in regional Australia.
This inquiry, coinciding with the inquiry into mandatory data retention, examined the need for comprehensive reform of the Telecommunications (Interception and Access) Act 1979 in light of changes in technology as well as privacy concerns.
The report outlines recommended changes to improve Australia's spectrum management framework. The report is the result of the review conducted by the Department of Communications in conjunction with the Australian Communications and Media Authority and included extensive stakeholder consultation.
On 25 August 2015 the...
As has been stated in previous submissions to Government, the Associations acknowledge Government’s desire to protect telecommunications infrastructure and the information transmitted across it from unauthorised access and interference.
Indeed, Australian Carriers, Carriage Service Providers and Carriage Service Intermediaries (C/CSPs)...
The object of the ACMA’s Five-year spectrum outlook (FYSO) is to outline the fundamental issues that affect spectrum requirements and management over the next five years. It outlines the ACMA’s proposed actions to address these issues, while also highlighting the spectrum issues that could arise...