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This report looks at ways to help public authorities apologise for mistakes.
Many of the people who approach the Ombudsman are upset, not just about an authority’s mistake, but with the way the authority responded to their concerns. They want the authority to acknowledge...
Almost 25% of all jurisdictional approaches to the Victorian Ombudsman are about local government. Members of the public who complain to the office sometimes express concern that decisions are being made ‘behind closed doors’ or ‘in secret’, presenting this as evidence to support their concerns....
It is remarkable that, as the Victorian Parliament Electoral Matters Committee said in April 2009, ‘Victoria, along with the Commonwealth, is amongst the least regulated jurisdictions in the western world in terms of political finance law.’ One of the consequences of this...
The Victorian Ombudsman, Deborah Glass, has tabled this second biennial report on the implementation of her investigations’ recommendations. The report covers the 125 recommendations made to state and local government bodies between 1 April 2016 and 31 March 2018.
The Victorian Ombudsman exists to ensure fairness for all Victorians in their dealings with the public sector and to improve public administration.
The work of the Ombudsman can and does make a difference, and this report sets out some of...