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The current economic, financial and policy climate requires that government services have to deliver significantly better performance at significantly lower cost. This report details innovation and change in regards to Local Government. This requirement extends beyond a dedication to incremental and continuous improvement, characteristic of...
This research report assesses the level of maturity of formal service review processes used and the outcomes achieved. It also identifies how these processes can be supported and enhanced, as a future direction.
Local government service provision has transformed significantly over recent decades. Australian...