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This report looks at ways to help public authorities apologise for mistakes.
Many of the people who approach the Ombudsman are upset, not just about an authority’s mistake, but with the way the authority responded to their concerns. They want the authority to acknowledge...
This casebook includes thirteen summaries of matters dealt with by the Victorian Ombudsman's Early Resolution Team, grouped under five themes - ‘Quick fix’, ‘Encouraging dialogue’, ‘Applying discretion’, ‘Influencing policy’ and ‘Resolving systemic issues informally’.
The Victorian Ombudsman has found that State Trustees has failed some of the most vulnerable people in Victoria. The agency manages the finances of around 10,000 Victorians who are unable to look after their own affairs due to disability, illness or injury.