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Innovation in a public sector context has been defined as the ‘creation and implementation of new processes, products, services and methods of delivery which result in significant improvements in the efficiency, effectiveness or quality of outcomes’.
In short, innovation is the application of...
The purpose of this discussion paper is to invite comment from industry on innovative ways of delivering government payments and collecting and sharing required information such as customer income details.
Each year the Australian Government delivers more than $100 billion in payments through the...
Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the...