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This paper analyses the digital technology experiences of socioeconomically disadvantaged groups in Australia. It reports on a qualitative study which explored how these groups access and use information and communication technologies (ICTs), specifically computers, Internet and mobile phones. The ability to access digital information and...
A multitude of government services, civil society initiatives and community engagement projects have
migrated online over the last 15 years. Online tools for engagement (‘civic technologies’ to use sectoral
parlance) have matured and multiplied to enable citizens to communicate with, and receive information...
This audit examined the approaches departments and agencies use to determine which services will be, or have already been, delivered online via digital devices and examined the ongoing monitoring of the effectiveness of digital service delivery.
We found successes in digital service delivery. However,...
In recent years, the internet has become an essential tool for living. More people are using internet-based communications to stay in touch with friends and family, conduct business and access information.
Older people with low internet skills are unable to conduct business...
Aboriginal and Torres Strait Islander Australians are under-serviced by digital technologies, with indigenous Australians being 69% less likely than non-indigenous people to have any Internet connection and are about half as likely to have broadband access. This 'digital divide' contributes to and reinforces educational, income,...