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The current issue of the Journal of Indigenous Policy, no16, follows an earlier issue (no 13) in collating and annotating material that is useful for understanding and addressing current issues of policy and service delivery. These journal issues are intended for use by communities, government...
This paper explores the relationship between customer-generated word-of-mouth (WOM) and corporate reputation. After a concise literature review, the authors present several insights from case study analysis of three organizations. The main finding is that customer dissatisfaction and negative word-of-mouth (NWOM) are thought to have strong...
In this Shelter Brief , Prof Morris, presents the experiences of a sample of Millers Point residents involved in the recent forced removal of public tenants.
The research arose out of discussions with the Millers Point Community Working Party. Shelter agreed to publish it...