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In recent years, there has been a radical reinterpretation of the role of ‘policy making’ and ‘service delivery’ in the public domain.
The quality of public decision making depends significantly on the quality of analysis and advice provided through public organizations. Champions of “evidence-informed” policy making claim that rigorous evaluation practices can significantly improve attainment of cost-effective outcomes. After decades of experience, performance information...
This article reports that a growing body of behaviour change literature has identified techniques that can be used in written correspondence to influence behaviour.