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In this speech the Chairman of Australian Communications and Media Authority announced a public inquiry into customer service in the telecommunications industry.
Chris Chapman spoke of how poor customer service is damaging the reputation of the industry. He told the meeting of Australia’s telecommunications...
This report provides a historical overview of the academic literature surrounding media literacy in both traditional broadcast and digital media environments, and identifies educational and other organisations involved in promoting media literacy in Australia and overseas.
This discussion paper outlines various reform options that the federal government is considering to reform the telecommunications regulatory framework.
The government has announced it is seeking views on options for reforming the existing telecommunications regime to make it work more effectively, particularly during the...