This report explores the application and effectiveness of complaints management in government organisations in Australia.

Human Learning Systems is a radically new way of doing public management - the task of resourcing and organising public service. This book pulls together insights from nearly fifty case studies from across the world, from organisations that are doing public management differently, using the...

Targets have been applied to a wide range of public services. This report analyses whether targets improve the performance of public services and the reasons for this, making recommendations on when and how government should set targets.

Chinese–Australian communities are invaluable sources of China-related expertise, yet they are under-represented in the country’s public service roles. This paper argues that a better harnessing of the skills and knowledge of the Chinese–Australian community would have substantial benefits for Australian policy-making in one of its...

The essays in this publication address contemporary developments in public sector financial management in Australia and overseas, changing political processes in Queensland and the Commonwealth, and public governance and administration reform trajectories in Australia and internationally.

This report calls for new rules to extend the prohibition on former cabinet ministers lobbying government, new enforcement powers to ensure ministerial rules are followed, and greater transparency surrounding the outside interests of civil servants.

This paper presents the OECD Framework for Digital Talent and Skills in the Public Sector, which highlights the need to create the right working environment, secure the right skills, and evolve the right workforce to support a progression from e-government to digital government.

This publication explores how policy theory is understood by practitioners and how it influences their practice. The book brings together insights from research, teaching and practice on an issue that has so far been understudied. Contributors include Australian and international policy scholars, and current and...

The objective of this audit was to assess the efficiency and effectiveness of the Independent Parliamentary Expenses Authority’s administration of parliamentary expenses claimed by Australian parliamentarians.

As the United Kingdom hits the anniversary of the first national lockdown, this report sets out 10 lessons that government should learn from its handling of the COVID-19 crisis.