Guide

Legal form and governance arrangements for public entities-guidelines

Adopting appropriate legal forms and governance arrangements for the functions and activities being undertaken by public entities is critical for high quality performance. These guidelines propose a process for determining the most appropriate legal form and governance arrangements when establishing a public entity.
Report

The bureaucratisation of public education in Australia

This report provides an analysis of the huge increase in the bureaucratisation of public education in Australia since 2002.
Article

Good design leads to great digitisation for regulators

Technology is a vital ally for regulators. It can improve the user experience for citizens, reduce costs by automating processes, improve compliance by streamlining routine tasks, and allow access to services around the clock. But it can also be expensive if not executed well.
Briefing paper

Public sector reform in Iraq

Iraq’s public sector has shown formidable resistance to reform. The goal of this briefing is to guide policymakers, international financial institutions and development agencies in their design and implementation of public sector reform programmes in Iraq.
Discussion paper

The shared power principle

This paper looks at how governments, the public sector, their partners and citizens can play – and are already playing – a more meaningful role in shaping policies that impact on their lives and their communities.
Article

Inspire for better communications: achieving compliance is all in the framing

Recognised as the first model of behaviour change specifically designed to help public administrators, BehaviourWorks’ INSPIRE framework is based on a simple mnemonic that describes seven of the most powerful techniques: implementation intentions, norms, salience, procedural justice, incentives, reputation and credibility and ease.
Briefing paper

Regulatory quality and COVID-19: managing the risks and supporting the recovery

The exceptional situation of the COVID-19 pandemic underlines the importance of regulation, alongside taxing, spending and communicating, as one of the most relevant levers of government action.
Report

Policy lessons from catastrophic events

Research into policy and policy failures tends to focus on analysis rather than implementation and enforcement. The Bennett Institute recently hosted a workshop to bring together people from different domains of safety practice and research backgrounds to discuss the challenge. This report details those discussions.
Report

Personnel security: due diligence over public service employees

In this audit, the Victorian Auditor-General examined personnel security measures at all eight government departments, and the Victorian Public Service Commission. The report specifically assesses agencies’ employment screening practices and how they are managing conflict of interest risks during recruitment.
Report

The trust imperative: why customer experience in government matters

This report explores practical ways that Australian and New Zealand governments can increase the trust and confidence of their customers in a sustainable way that increases engagement and reduces cost.