Briefing paper

Regulatory quality and COVID-19: managing the risks and supporting the recovery

The exceptional situation of the Covid-19 pandemic underlines the importance of regulation, alongside taxing, spending and communicating, as one of the most relevant levers of government action.
Report

Policy lessons from catastrophic events

Research into policy and policy failures tends to focus on analysis rather than implementation and enforcement. The Bennett Institute recently hosted a workshop to bring together people from different domains of safety practice and research backgrounds to discuss the challenge. This report details those discussions.
Report

Personnel security: due diligence over public service employees

In this audit, the Victorian Auditor-General examined personnel security measures at all eight government departments, and the Victorian Public Service Commission. The report specifically assesses agencies’ employment screening practices and how they are managing conflict of interest risks during recruitment.
Report

The trust imperative: why customer experience in government matters

This report explores practical ways that Australian and New Zealand governments can increase the trust and confidence of their customers in a sustainable way that increases engagement and reduces cost.
Book

A history of the Institute of Public Administration Australia, 1980–2020

For 40 years IPAA has provided its members with a safe and collegial environment for debate and discussion as an independent, apolitical, non-partisan national organisation for the betterment of public administration in Australia.
Policy report

One‑stop shops for citizens and business

One-stop shops have emerged as a way for governments to provide better services and improve regulatory delivery to citizens and business. This publication offers a set of practical considerations for designing, operating, and reviewing one-stop shops.
Book

After COVID-19: Australia and the world rebuild (Volume 1)

This report offers a policy-focused analysis of the world Australia will face once the pandemic has passed. It analyses 26 key topics, countries and themes, ranging from Australia’s domestic situation through to the global balance of power, climate and technology issues.
Report

Regulatory institutions and practices

The purpose of this inquiry was to develop recommendations on how to improve the design of new regulatory regimes and make system-wide improvements to the operation of existing regulatory regimes in New Zealand.
Guide

Achieving compliance: a guide for compliance agencies in New Zealand

This guide is the result of collaboration among compliance practitioners across the NZ public sector and brings together their knowledge, experience, and examples of what works, for the greater good of the compliance community.
Discussion paper

How can systems thinking enhance stewardship of public services?

Much has been written about systems thinking and its potential application in public administration. However, to date there is no clear consensus about its key concepts or methods, and very little empirical evidence exists to guide system level stewardship practice for those working in government...