This report makes recommendations to help governments to work together, and with external partners, to build competencies for redesigning public services in a way that benefits the users of those services.

Increasingly, the use of technologies such as the internet, smartphones and social media is amplifying the power of local community action and knowledge. This brief addresses the need for policy change to overcome key barriers in this space.

This report details an analysis of the Citizen Experience Survey - a regular, national survey measuring public satisfaction, trust and experiences with Australian public services.

This paper examines how the availability and deliverability of digital government services can be achieved in the face of unpredictable demand.

In December 2020, the Standing Committee on Petitions resolved to inquire into and report on aspects of the House of Representatives’ petitioning system relating to security and accessibility. This report outlines the findings from this inquiry.

This paper presents the OECD Framework for Digital Talent and Skills in the Public Sector, which highlights the need to create the right working environment, secure the right skills, and evolve the right workforce to support a progression from e-government to digital government.

The coronavirus pandemic is the most significant crisis governments have faced in generations. Digital technology has helped the UK government to manage many of the issues, and has enabled a more effective response than would have been otherwise possible. This report assesses the factors that...

The objective of this audit was to assess whether the Australian Bureau of Statistics (ABS) is effectively preparing for the 2021 Census.

This paper presents the overall rankings, results and key policy messages of the 2019 OECD Digital Government Index (DGI) and provides a detailed analysis of the results for each of the dimensions of the OECD Digital Government Policy Framework.

This fact sheet provides advice to citizens seeking access to government information.

This fact sheet provides guidance to agencies on the release of information in relation to the use of automated decision-making systems.

As a development tool, the e-government survey examines countries’ strengths, challenges and opportunities, and informs policies and strategies. The 2020 edition found that progress has been made across all regions, even in the least developed countries.

This report examines the phenomenon of ‘digital innovation brokerage’ that aims to connect ideas, people, organisations, and communities through digital technologies.

The objective of this audit was to examine the extent to which Australian Government entities have implemented the Digital Continuity 2020 policy, and how effectively the National Archives of Australia is monitoring, assisting, and encouraging entities to meet the specified targets of the policy.

Digital transformation can be risky — but the status quo is riskier. Drawing on insights of CIOs and senior public servants, this report identifies strategies for dealing with the risks of not embracing digital technology for public services, including: legacy systems costs, cyber security, people and...

This report builds on a pioneering survey of almost 400 public servants in Australia and New Zealand, dozens of interviews with senior practitioners, and original research into how governments around the world are training public officials in innovative practices.

Based on interviews with key stakeholders, this report discusses Argentina’s digital modernisation agenda from 2015 to 2018, with a primary focus on service provision projects. It examines the challenges faced, in terms of politics and technology, and the lessons that Argentina’s experience offers.

This report was prepared as part of the New Zealand Law Foundation-funded project: Artificial Intelligence and Law in New Zealand. The overall focus of the report is on the regulatory issues surrounding uses of AI in New Zealand.

This month's Digital Inclusion snapshot examines three recent reports. Two of these survey digital transformation strategies and initiatives of Australia’s federal, state and territory governments, and the third is a recent New Zealand Government blueprint making a more explicit connection between digital transformation and digital...

Organisational memory loss impacts negatively on the performance of government agencies. It can lead to weaknesses in policy, service delivery and the craft of the public servant. By understanding its causes, public sector organisations can reduce memory loss.