Interim report on better corporate engagement with Aboriginal and Torres Strait Islander consumers: an issues paper
The Indigenous Affairs Committee has published this interim report for its inquiry into better corporate engagement with Aboriginal and Torres Strait Islander consumers. The report makes no formal policy recommendations to government, but highlights core issues that are intended to serve as a useful starting...
Towards a wellbeing approach to consumer policy in Australia
This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.
Buy-now, pay-later: understanding the triggers of financial hardship and possible options to address them
This document highlights the relative benefits and costs from Buy-Now, Pay-Later (BNPL) services and how these could be addressed.
Improving energy bills: final report
The report applies behavioural insights to the design of energy bills. It will inform the Australian Energy Regulator’s development of a new, 'Better Bills Guideline', in order to simplify energy bills so consumers can better understand and manage their energy usage and costs and find...
Final report of the Inquiry into future directions for the Consumer Data Right
This inquiry report provides options to expand and enhance the functionality of the Australian Consumer Data Right and makes a considerable number of recommendations. Key options include expanding the Consumer Data Right framework to enable accredited third parties, with a consumer’s consent, to apply for...
Right to repair: issues paper
The focus of this inquiry is on consumers’ ability to repair faulty goods and to access repair services at a competitive price. This issues paper outlines a range of issues on which the Productivity Commission is seeking information and feedback.
Energy Security Board data strategy: consultation paper
The Energy Security Board is attempting to drive reforms to increase transparency across the energy sector and even the playing field between energy companies and consumers. This consultation paper outlines ways to close energy sector data gaps through improved access, protection, sharing, integration, and the...
The experiences of older consumers: towards markets that work for people
This report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people.
ACCC/OAIC compliance and enforcement policy for the Consumer Data Right
The purpose of this policy is to help consumers and Consumer Data Right (CDR) participants understand the approach that the ACCC and the OAIC will adopt to encourage compliance with CDR Rules, legislation (including Privacy Safeguards) and Consumer Data Standards. The policy also sets out...
Driving a national social media conversation on energy efficient housing
This project used the insights gleaned from CRCLCL Program 3 social research projects, particularly RP3029, to develop a web-based platform to support a transition to a low carbon and energy efficient residential housing sector. The platform provides a mechanism for renovators to socialise, discuss their...
Healthy cover: a consumers' guide to the private health insurance changes
On 1 April 2019, private health insurance begins the most extensive changes in recent years. The aim of this guide is to provide an easy-to-understand overview of the changes and point consumers to more detailed information that will help them work through the changes to...
Sustainable products in a circular economy - towards an EU product policy framework contributing to the circular economy
The analysis served to, assess what extent EU policy tools addressing products are supporting circular, sustainable products. The analysis found there is potential for further strengthening the policies, especially as concerns the circular design of products such as textiles and furniture. Also, more could be...
Review of the four major banks (fourth report)
The committee reports on the fourth round of hearings, held in October 2018, which focused on the major banks' responses to the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
Part A: Complaints handling and consumer redress - Consumer Safeguards Review
This report summarises the outcomes of submissions, consultations and interviews regarding the proposals canvassed in the initial consultation paper, and proposes a number of recommendations and reforms to ensure that consumers have access to an effective and efficient complaints handling procedures, as well as appropriate...
Regulatory framework for the protection of consumers in the banking, insurance and financial services sector
This report focuses on a number of key issues in the current consumer protection system. The list of key issues is not intended to be comprehensive; rather, the report provides a 'snapshot' of concerns raised in evidence about consumer protections, or the lack thereof, in...
Consumer Safeguards Review Part A — Redress and complaints handling: consultation paper
This consultation paper sets out the problems and complexities that consumers face when navigating current regulatory and institutional arrangements and proposes reforms to address these problems.
2018 Retail energy competition review
This year’s review found that while competition in the retail energy market continues to evolve, it is currently not delivering the expected benefits to consumers.
Australian Broadcasting Corporation—complaints management
The objective of the audit was to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.
Communications sector market study: final report
This report details the ACCC’s recommendations, actions and findings in relation to a broad range of communications services, including broadband and voice services, aggregation and transmission services, data centres and content delivery networks and the internet of things.
Oversight of the Australian Financial Complaints Authority - Update to RG 139: consultation paper
This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement...
ACCC details scope of Facebook, Google probe
The ACCC is set to investigate the "bargaining power" of the Internet behemoths and whether that's affecting the quality and range of news supplied to Australian consumers.
Smart-er metering policy: Getting the framework right for a consumer-focused smart meter rollout
Electricity is an essential service, and policymakers need to ensure that the benefits of smart meters flow to everyone, not just the most switched-on customers.
New car retailing industry - a market study by the ACCC: final report
Market studies are used by the Australian Competition and Consumer Commission (ACCC) to help promote effective competition in markets. Studies are normally undertaken where a number of concerns about market conduct have been raised, and a detailed examination of market characteristics could help to determine...
Low carbon solutions for a sustainable consumer goods sector
The Consumer Goods Forum (CGF) has decided to bring together its members and produce this publication to share how they are addressing climate change through the implementation of low carbon solutions in their direct operations.
Review of the four major banks (third report)
This is the third report into Australia's major banks.