Consumers

NARROWER TERMS


Report

Interim report on better corporate engagement with Aboriginal and Torres Strait Islander consumers: an issues paper

The Indigenous Affairs Committee has published this interim report for its inquiry into better corporate engagement with Aboriginal and Torres Strait Islander consumers. The report makes no formal policy recommendations to government, but highlights core issues that are intended to serve as a useful starting...
Report

Towards a wellbeing approach to consumer policy in Australia

This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.
Discussion paper

Buy-now, pay-later: understanding the triggers of financial hardship and possible options to address them

This document highlights the relative benefits and costs from Buy-Now, Pay-Later (BNPL) services and how these could be addressed.
Report

Improving energy bills: final report

The report applies behavioural insights to the design of energy bills. It will inform the Australian Energy Regulator’s development of a new, 'Better Bills Guideline', in order to simplify energy bills so consumers can better understand and manage their energy usage and costs and find...
Report

Final report of the Inquiry into future directions for the Consumer Data Right

This inquiry report provides options to expand and enhance the functionality of the Australian Consumer Data Right and makes a considerable number of recommendations. Key options include expanding the Consumer Data Right framework to enable accredited third parties, with a consumer’s consent, to apply for...
Discussion paper

Right to repair: issues paper

The focus of this inquiry is on consumers’ ability to repair faulty goods and to access repair services at a competitive price. This issues paper outlines a range of issues on which the Productivity Commission is seeking information and feedback.
Discussion paper

Energy Security Board data strategy: consultation paper

The Energy Security Board is attempting to drive reforms to increase transparency across the energy sector and even the playing field between energy companies and consumers. This consultation paper outlines ways to close energy sector data gaps through improved access, protection, sharing, integration, and the...
Report

The experiences of older consumers: towards markets that work for people

This report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people.
Policy

ACCC/OAIC compliance and enforcement policy for the Consumer Data Right

The purpose of this policy is to help consumers and Consumer Data Right (CDR) participants understand the approach that the ACCC and the OAIC will adopt to encourage compliance with CDR Rules, legislation (including Privacy Safeguards) and Consumer Data Standards. The policy also sets out...
Report

Driving a national social media conversation on energy efficient housing

This project used the insights gleaned from CRCLCL Program 3 social research projects, particularly RP3029, to develop a web-based platform to support a transition to a low carbon and energy efficient residential housing sector. The platform provides a mechanism for renovators to socialise, discuss their...
Guide

Healthy cover: a consumers' guide to the private health insurance changes

On 1 April 2019, private health insurance begins the most extensive changes in recent years. The aim of this guide is to provide an easy-to-understand overview of the changes and point consumers to more detailed information that will help them work through the changes to...
Working paper

Sustainable products in a circular economy - towards an EU product policy framework contributing to the circular economy

The analysis served to, assess what extent EU policy tools addressing products are supporting circular, sustainable products. The analysis found there is potential for further strengthening the policies, especially as concerns the circular design of products such as textiles and furniture. Also, more could be...
Report

Review of the four major banks (fourth report)

The committee reports on the fourth round of hearings, held in October 2018, which focused on the major banks' responses to the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
Report

Regulatory framework for the protection of consumers in the banking, insurance and financial services sector

This report focuses on a number of key issues in the current consumer protection system. The list of key issues is not intended to be comprehensive; rather, the report provides a 'snapshot' of concerns raised in evidence about consumer protections, or the lack thereof, in...
Report

Part A: Complaints handling and consumer redress - Consumer Safeguards Review

This report summarises the outcomes of submissions, consultations and interviews regarding the proposals canvassed in the initial consultation paper, and proposes a number of recommendations and reforms to ensure that consumers have access to an effective and efficient complaints handling procedures, as well as appropriate...
Discussion paper

Consumer Safeguards Review Part A — Redress and complaints handling: consultation paper

This consultation paper sets out the problems and complexities that consumers face when navigating current regulatory and institutional arrangements and proposes reforms to address these problems.
Report

2018 Retail energy competition review

This year’s review found that while competition in the retail energy market continues to evolve, it is currently not delivering the expected benefits to consumers.
Report

Australian Broadcasting Corporation—complaints management

The objective of the audit was to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.
Report

Communications sector market study: final report

This report details the ACCC’s recommendations, actions and findings in relation to a broad range of communications services, including broadband and voice services, aggregation and transmission services, data centres and content delivery networks and the internet of things.
Discussion paper

Oversight of the Australian Financial Complaints Authority - Update to RG 139: consultation paper

This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement...