Consumers

NARROWER TERMS
Report

Towards a wellbeing approach to consumer policy in Australia

This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.
Report

Improving energy bills: final report

The report applies behavioural insights to the design of energy bills. It will inform the Australian Energy Regulator’s development of a new, 'Better Bills Guideline', in order to simplify energy bills so consumers can better understand and manage their energy usage and costs and find...
Discussion paper

Buy-now, pay-later: understanding the triggers of financial hardship and possible options to address them

This document highlights the relative benefits and costs from Buy-Now, Pay-Later (BNPL) services and how these could be addressed.
Report

Final report of the Inquiry into future directions for the Consumer Data Right

This inquiry report provides options to expand and enhance the functionality of the Australian Consumer Data Right and makes a considerable number of recommendations. Key options include expanding the Consumer Data Right framework to enable accredited third parties, with a consumer’s consent, to apply for...
Discussion paper

Right to repair: issues paper

The focus of this inquiry is on consumers’ ability to repair faulty goods and to access repair services at a competitive price. This issues paper outlines a range of issues on which the Productivity Commission is seeking information and feedback.
Discussion paper

Energy Security Board data strategy: consultation paper

The Energy Security Board is attempting to drive reforms to increase transparency across the energy sector and even the playing field between energy companies and consumers. This consultation paper outlines ways to close energy sector data gaps through improved access, protection, sharing, integration, and the...
Report

The experiences of older consumers: towards markets that work for people

This report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people.
Policy

ACCC/OAIC compliance and enforcement policy for the Consumer Data Right

The purpose of this policy is to help consumers and Consumer Data Right (CDR) participants understand the approach that the ACCC and the OAIC will adopt to encourage compliance with CDR Rules, legislation (including Privacy Safeguards) and Consumer Data Standards. The policy also sets out...
Report

Driving a national social media conversation on energy efficient housing

This project used the insights gleaned from CRCLCL Program 3 social research projects, particularly RP3029, to develop a web-based platform to support a transition to a low carbon and energy efficient residential housing sector. The platform provides a mechanism for renovators to socialise, discuss their...
Guide

Healthy cover: a consumers' guide to the private health insurance changes

On 1 April 2019, private health insurance begins the most extensive changes in recent years. The aim of this guide is to provide an easy-to-understand overview of the changes and point consumers to more detailed information that will help them work through the changes to...