Consumers

NARROWER TERMS
Discussion paper

Energy Security Board data strategy: consultation paper

The Energy Security Board is attempting to drive reforms to increase transparency across the energy sector and even the playing field between energy companies and consumers. This consultation paper outlines ways to close energy sector data gaps through improved access, protection, sharing, integration, and the...
Report

The experiences of older consumers: towards markets that work for people

This report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people.
Policy

ACCC/OAIC compliance and enforcement policy for the Consumer Data Right

The purpose of this policy is to help consumers and Consumer Data Right (CDR) participants understand the approach that the ACCC and the OAIC will adopt to encourage compliance with CDR Rules, legislation (including Privacy Safeguards) and Consumer Data Standards. The policy also sets out...
Report

Driving a national social media conversation on energy efficient housing

This project used the insights gleaned from CRCLCL Program 3 social research projects, particularly RP3029, to develop a web-based platform to support a transition to a low carbon and energy efficient residential housing sector. The platform provides a mechanism for renovators to socialise, discuss their...
Guide

Healthy cover: a consumers' guide to the private health insurance changes

On 1 April 2019, private health insurance begins the most extensive changes in recent years. The aim of this guide is to provide an easy-to-understand overview of the changes and point consumers to more detailed information that will help them work through the changes to...
Working paper

Sustainable products in a circular economy - towards an EU product policy framework contributing to the circular economy

The analysis served to, assess what extent EU policy tools addressing products are supporting circular, sustainable products. The analysis found there is potential for further strengthening the policies, especially as concerns the circular design of products such as textiles and furniture. Also, more could be...
Report

Review of the four major banks (fourth report)

The committee reports on the fourth round of hearings, held in October 2018, which focused on the major banks' responses to the interim report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
Report

Regulatory framework for the protection of consumers in the banking, insurance and financial services sector

This report focuses on a number of key issues in the current consumer protection system. The list of key issues is not intended to be comprehensive; rather, the report provides a 'snapshot' of concerns raised in evidence about consumer protections, or the lack thereof, in...