A learning health system (LHS) is a way of describing a systematic approach to iterative, data-driven improvement. This report was informed by a literature review, interviews, a survey of more than 100 expert stakeholders, and a series of practical case studies, offering real-world examples of...
Patients who want to know how to access their medical records from a health organization’s website have certain expectations about what must be included to assist in this process. The purpose of this article is to detail patient expectations of a health care organization website...
This paper discusses different models of care reported in the literature which have been used to prevent unplanned hospital readmissions, including those models that improve transitional care, as well as virtual wards and tele-health.
Access to and delivery of general practice services: a study of patients at practices using digital and online tools
This briefing examined data from 146 GP practices in England using the askmyGP online consultation system between 1 March 2019 and 30 September 2021. The analysis shows that patients often choose remote over face-to-face consultations and that GP practices can mitigate the risk of digital...
Coordination of health care: patient and primary care factors associated with potentially preventable hospitalisations for chronic conditions
This study investigates the relationship between aspects of a patient’s health and primary care experiences and their likelihood of also having a potentially preventable hospitalisation (PPH) for a chronic condition during the survey period.
“I’m outta here!”: a qualitative investigation into why Aboriginal and non-Aboriginal people self-discharge from hospital
The findings in this research article are specific to one acute care hospital in Brisbane, Australia. The insights illuminated by the research may be relevant in other settings, where similar contextual forces have shaped hospital care, but cannot fully account for why all patients self-discharge.
The rapid uptake of telehealth in Australia during the pandemic has been life-changing for many patients. This report is intended to contribute to health system decisions, design, implementation and evaluation of telehealth to maximise the benefits, avoid the pitfalls, and encourage equitable access.
In this position paper, the Australian Indigenous Doctors' Association illustrates the need for culturally safe practices in patient identification, to support the development of policies and services related to the health of Aboriginal and Torres Strait Islander people.
COVID-19 has left no healthcare system untouched. The aim of this study was to quantify the changes in activity seen in the NSW health system in the first half of 2020.
This report draws on a series of reflective conversations, conducted between April and September 2020 with five medics working in different parts of NHS Scotland. The conversations reflected on what can be achieved when united by a common purpose, and when work is underpinned by...
This report finds that many patients are not fully aware of the level of control they are entitled to when it comes to choosing medication. It suggests that pharmacists could play a greater role in the patient care pathway to support patients make choices about...
This report explores the experiences that patients with chronic conditions have with their health providers, particularly with respect to whether or not GPs and other specialists consistently communicated in a respectful and attentive way.
The specialist referral system is a key operational component of the Australian health system. This briefing argues that moving towards a health service model that places a greater emphasis on the appropriateness of the referral above the profession of the referrer is necessary to bring...
The coronavirus (COVID-19) pandemic has led to significant changes in how NHS services are delivered and used. This has seen an acceleration of policies that have previously only made incremental progress.
Through this position paper, the Australian Healthcare and Hospitals Association argues that as Australia moves toward a post-COVID world, identifying the changes that are needed to form the foundation of a modern, sustainable and resilient healthcare system, focussed on health outcomes and capable of absorbing...
Cancer care in the time of COVID-19: a conceptual framework for the management of cancer during a pandemic
This conceptual framework uses published data and guidance to explore system-wide approaches to cancer management during the COVID-19 pandemic. The framework is intended as a useful resource for cancer organisations, health professionals, medical colleges and policy-makers.
Providing a practical engagement model, the author of this publication moves beyond the tick-the-box, patient feedback and representational approaches that serves to maintain status quo and preserve institutional authority.
Coordination of health care: experiences of barriers to accessing health services among patients aged 45 and over (2016)
Having timely access to health-care professionals when a person needs it is crucial to preventing, treating and managing health conditions. This report looks at the associations between selected patient characteristics and self-reported experiences of barriers to accessing GPs and specialists.
This paper fulfils IPPR’s objective to advance physical health, by providing new evidence and ideas to improve the provision of primary and community care.